You can send a written complaint to the local authority if you feel you have been treated unfairly or not in line with the local authority's customer service charter.
Local authorities publish charters outlining their commitment to provide high quality customer service, the responsibilities of customers when using services, and what you as a customer may do if you are unhappy with the standard of service provided to you.
You can send the local authority a request to access your personal data, to check if data about you exists, be told of the content and source of personal data, and update, correct or delete your personal data.
Builders and developers can apply to a local authority for a refund on development levies where they plan to construct residential units within certain thresholds and in specific locations.
You must apply to the local authority for a certificate if you construct a new building, carry out alterations or change the use of a specified existing building. This confirms that a building complies with disability access requirements before it is occupied or used.
Local authorities publish a disclosures log to provide details of all non personal Freedom of Information requests they receive and the decision in response to these requests.
You can send the local authority a request to access official records. You can also ask that your personal records are amended or deleted if they are incorrect or misleading. You have the right to request reasons for decisions taken by the local authority which affect you and the right to appeal the decision.
